Contact Us
Got a question about one of the casinos we've reviewed, spotted something that needs updating, or want to flag a new site for us to look at? This page explains how to reach Non Gamstop Casinos and what kind of enquiries we can actually help with.
How to reach us
The quickest way to contact the team is by email at [email protected]. We read every message and try to reply within a couple of working days, though it can take a little longer during busy periods.
Before you write in, it's worth checking our guide to the best non Gamstop casinos, which covers how sites are chosen and what to expect from each one — a lot of common questions are already answered there.
What we can help with
- Corrections or updates to information about a listed casino, including bonus terms or contact details that have changed
- Suggestions for new casinos or platforms you'd like us to research and consider for review
- General feedback on how we rate and rank sites, including our methodology
- Questions about site content, such as how a comparison table was put together
- Reports of broken links, outdated pages or technical issues on pg99.co.uk
What we can't help with
We're an independent comparison and review site, not a casino operator, payment processor or regulator. That means we're not able to:
- Process deposits, withdrawals or account verification — this has to go through the casino directly
- Resolve individual account disputes or refund requests on a casino's behalf
- Provide legal, financial or gambling counselling advice
If you're dealing with a dispute over a bonus, withdrawal or account closure, your first stop should always be the casino's own support team, followed by whichever licensing body oversees that operator. For anyone concerned about their gambling habits, our responsible gambling page lists tools and organisations that can offer proper support, regardless of where you play.
Feedback shapes our reviews
We rank and review the casinos on this site using publicly available information on licensing, bonus terms, game libraries and payment options — commission from any operator never buys a better position, and our ranked list of non Gamstop casinos is reviewed and updated as new information comes in. If you've had direct experience with one of the ten brands we cover — Betmica, Kikibet, Betninja, WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo or Daytonaspin — we'd genuinely like to hear about it. Reader feedback helps us keep the details accurate and flag anything that's changed since we last checked.
Before you get in touch
To help us answer faster, it's useful to include:
- The name of the casino or page your message relates to
- A brief description of the issue or question
- Any relevant dates or screenshots, if it's a factual correction
You can find out more about who runs Non Gamstop Casinos and how we approach reviews on our About Us page, and our Terms and Conditions set out how the site itself operates.
All gambling content on this site is intended for readers aged 18 and over.